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Email Support

Contact us

info@naturewall.com

Delivery

You can track your order on our track your order page.

Once your order has been dispatched you will receive tracking information from the chosen courier, once you have received this you will be able to track your delivery status.

Delivery times depend on the type of product you've ordered and where it's being delivered. Samples Sample orders are sent using Evri Tracked 24 and usually arrive the next working day when placed before 2pm. Standard Panel Orders (UK Mainland) Full panel orders are delivered via Parcelforce or Furdeco and typically arrive within 2-4 working days. Northern Ireland, Channel Islands & EU Orders to these locations are shipped with Furdeco or DHL and usually arrive within 10-14 working days. Once your order has been dispatched, you'll receive tracking details so you can follow its journey to your door.

Orders over £150 are delivered for FREE in the UK mainland with Express Couriers. For European and International orders, your total shipping cost will be automatically calculated for you at checkout. Customers based in the EU or outside of the UK may have to pay import fees when the panels arrive into your country. All products ordered to shipping addresses in the EU or outside of the UK will have the UK VAT rate automatically removed from the price at the checkout. After dispatch, the courier should contact you directly to request for any outstanding import fees to be paid. Once processed, they will proceed to deliver your order accordingly.

We ship to most countries, just enter your postal code on the checkout page and we will automatically calculate the shipping costs for you. Don't forget UK Mainland Delivery is FREE if you spend over £150. If you are unable to find shipping options for your country please contact us at info@naturewall.com

Please note orders cannot be amended once they have left our warehouse. If you need to change your delivery address and we have not yet dispatched your order you can email us on info@naturewall.com to have this amended.
Once your order is dispatched from our warehouse, you will receive a notification from the courier with an estimated delivery date. If the date is not convenient for you, please get in touch so that we can rearrange the delivery for you. Alternatively, if your order is being delivered by Parcel Force, you can contact them on 0344 800 4466 to re-arrange delivery. If your order is with Furdeco, you will be able to reschedule your by calling them on 0121 285 5255.
Whilst damages are very uncommon, they can unfortunately occur in transit. If your order arrives damaged, please email our customer service team immediately with images of the damage at Info@Naturewall.com Once received, our team will be able to resolve this for you promptly.
Once your order has been dispatched, you�ll be able to track its progress using the courier tracking information provided. Our panel orders are delivered by Parcelforce or Furdeco, and you can check the latest delivery status at any time using our tracking page: https://www.naturewall.com/apps/parcelpanel Simply enter your order details to see the most up-to-date tracking information and follow your delivery as it makes its way to you.

Order Queries

You can place your order directly through our website. Simply choose your panels, add them to your basket, and proceed to checkout. We accept all major payment methods, including Visa Credit, Visa Debit, Mastercard, American Express, and PayPal. You can also choose to pay with Klarna, allowing you to spread the cost with flexible payment options available at checkout.
Orders can only be cancelled or amended before they enter the shipping process. For in-stock items, cancellation requests must be sent in writing to info@naturewall.com by 5pm on the day the order is placed, as most orders are prepared for dispatch on the next working day. Requests received after 5pm on weekdays or over the weekend will be reviewed on the next working day. Because of this, we cannot guarantee that changes or cancellations can be made before the order enters the shipping process. If your order has already been dispatched, it can no longer be cancelled. In this case, you can refuse the delivery when it arrives and notify our team. Alternatively, once your order has been delivered, you can return it in line with our standard 28-day returns policy for an exchange or refund.
If you need to add to your order, we will need to raise this as a new order and your order may not arrive at the same time however, our team will do their best to dispatch your orders together.

Returns & Refunds

We operate a 28-day returns policy. You have 14 days from receiving your order to request a return or exchange. Once your request has been approved, you will then have a further 14 days to send the items back to us. To start a return, please complete our online return form here: https://www.naturewall.com/apps/parcelpanel-returns/ Please do not send items back without submitting a return request first. Returns must be registered so our warehouse can identify and process them correctly. Unregistered returns may cause delays to your refund or exchange.
Yes, and you will need to cover the cost of your return. The cost will be dependent on the quantity you are returning. We recommend booking your return with a tracked and insured courier such as Parcel2Go.

Once your return has been received and inspected by our team, we will send you an email to confirm that the item has arrived. If the return is approved, your refund or exchange will then be processed. Refunds are issued to the original payment method and are typically processed within 14 working days. If you've requested an exchange, the replacement item will usually be arranged within 3 working days.

SlatWall Fitting

You can cut SlatWall panels with a fine-toothed hand saw or power tools. If using the latter, remember to use the correct and suitable cutting blade to create a crisp cut line. We recommend performing a test cut first, if possible.
We recommend installing SlatWall Acoustic panels in dry areas with low humidity and no water contact.
It's Britain's best SlatWall because it's made with your feedback in mind. It's crafted at our UK workshop with premium materials and production processes, ensuring the highest level of quality that other suppliers simply can't match. While they import theirs, we craft, quality check and pack Britain's best SlatWall at our base in Beverley, East Yorkshire.
Yes, absolutely. Alternatively, we offer a range of Premium Oiled finishes.
Measure the height and width of your chosen space in metres, then multiply these values together. If you're installing 2.4m panels, divide your total by 1.44. If you are installing 3m panels, divide your total by 1.8. Round this number up to calculate how many panels you'll need.
SlatWall may be installed near, but not in direct contact with, heat sources such as a cooker or fireplace. In line with building regulations, we recommend installing the panels at least 45cm away from heat sources.

Trade Accounts

As standard we offer an automatic 10% off all Trade orders, with volume-based deals also available upon request. To access Trade pricing, you will need to apply for an account here. 

To apply for a trade account, simply complete the application form on our website: https://www.naturewall.com/pages/trade Once submitted, our team will review your application and aim to respond within 24 hours. If your application is successful, we'll contact you with your account details and the next steps.

Our trade accounts are designed to support professionals with better pricing and dedicated support. Trade partners receive a range of benefits, including: Exclusive trade pricing with an extra 10% off all panels. Volume pricing available on request. Exclusive access to bespoke panelling solutions. Early access to new product launches. Dedicated account managers. Technical product support from our specialist team

Our trade accounts are designed for professionals purchasing on behalf of a registered business. To apply, you'll need to complete our trade application form with your business details. Once submitted, our team will carry out a short vetting process to confirm eligibility. If approved, you'll receive confirmation and your trade account will be activated. This review process typically takes up to 24 hours.