Delivery Information

 

Mailing Strikes

Due to upcoming planned strikes by Royal Mail and Parcelforce, we have sourced an alternative courier service. Whilst we don’t anticipate any delays, this cannot be guaranteed. We will however keep customers updated with any estimated delivery dates should they change throughout this time.

 

UK Deliveries

All orders are delivered FREE in the UK with Express Couriers. 

UK Deliveries will arrive within 3 - 5 working day by either Parcelforce, Tuffnells or Palletways.

Deliveries to Northern Ireland, typically have a delivery time of 6-9 days after purchase.

Samples will arrive within 3 - 5 working days via Royal Mail. If you are not available, a card will be left and you will need to collect your order from your local post office. 

Please note, dispatch is when your order is collected by the courier, not when it arrives at your door. 

 

International Deliveries

All shipping costs will be automatically calculated at checkout based on your country and zip code.  

Customers based outside of the UK may have to pay import fees when the order arrives into your country. Please note the UK VAT rate will be automatically removed from the price at checkout. 

All European and International orders are dispatched via DHL and can take 8-11 working days to arrive after leaving Naturewall.   

After dispatch, the courier should contact you directly to request for any outstanding import fees to be paid. Once processed, they will proceed to deliver your order accordingly. 

 

Track Your Order

We send you a tracking number by email or SMS as soon as your order is dispatched. You can also track your order with the courier by logging into your account. 

 

Returns

Please note that we adhere to a standard 28 day returns policy. This means that you will have 14 days from the receipt of shipment to request a return or exchange. Once the return or exchange request has been accepted, you have a further 14 days to return the order to us. 
 
To submit your request for an exchange or refund, please visit our returns portal: https://www.naturewall.com/a/returns

 

Cancellations / Amendments 

Please note that orders cannot be cancelled or amended once they have entered the shipping process: 

  • Order cancellations must be made in writing to info@naturewall.com by 5pm on the date of order for all in stock items. This is because all in stock items are typically dispatched on the next working day. 
  • Requests received after 5pm on weekdays or over a weekend will not be reviewed until the next working day. Therefore, we cannot guarantee that we will be able to amend or cancel your order before it enters the shipping process. 
  • Cancellations made after we have already dispatched your order will need to be made at the time of delivery- please refuse the delivery and notify us.   
  • Cancellations made after we have already dispatched your order will need to be made at the time of delivery- please refuse the delivery and notify us.   
  • You can still return your order for exchange or refund once delivered utilising our standard 28 day return policy.