Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE 

These terms tell you the rules for using our website www.naturewall.com (our site). 

Who we are and how to contact us 

www.naturewall.com is a site operated by Naturewall Group Ltd ("We"). We are registered in England and Wales under company number 11151482 and have our registered office at Unit 21, The Trade Yard, Barmston Road, Beverley, HU17 0LA. Our VAT number is 286367950. 

We are a limited company. To contact us, please email info@naturewall.com or telephone (+44) 01482 833479. 

By using our site you accept these terms 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. 

If you do not agree to these terms, you must not use our site. 

We recommend that you print a copy of these terms for future reference. 

There are other terms that may apply to you 

These terms of use refer to the following additional terms, which also apply to your use of our site: 

  • Our Privacy Policy https://www.naturewall.com/policies/privacy-policy.  
  • Our User Generated Content Policy https://www.naturewall.com/pages/user-generated-content-policy. 
  • Our Cookie Policy https://www.naturewall.com/pages/cookie-policy, which sets out information about the cookies on our site. 

If you purchase goods or services from our site, our terms and conditions of supply https://www.naturewall.cm/pages/terms will apply to the sales. 

We may make changes to these terms 

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.  

We may make changes to our site 

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. 

We may suspend or withdraw our site 

Our site is made available free of charge. 

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

We may transfer this agreement to someone else 

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 

You must keep your account details safe 

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@naturewall.com or call (+44) 01482 833479. 

How you may use material on our site 

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated). 

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors. 

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 

No text or data mining, or web scraping 

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of): 

  • Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same. 
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations. 

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790). 

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us. 

This site, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in any part of the world. 

Do not rely on information on this site 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. 

Please note that during exceptionally busy periods such as during sales, some deliveries might exceed our usual timeframe.  As soon as your order has been dispatched you will receive a confirmation email with a tracking link so you can follow the delivery. 

We are not responsible for websites we link to 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 

We have no control over the contents of those sites or resources. 

User-generated content is not approved by us 

This website may include information and materials uploaded by other users of the site, including to review platforms, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. 

How to complain about content uploaded by other users 

If you wish to complain about content uploaded by other users, please contact us at: 

Email address: info@naturewall.com 

Postal address: Naturewall Head Office, Unit 21, The Trade Yard, Barmston Road, Beverley, HU17 0LA 

Our responsibility for loss or damage suffered by you 

Whether you are a consumer or a business user: 

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of supply [ ]. 

If you are a business user: 

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it. 
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 
  • use of, or inability to use, our site; or 
  • use of or reliance on any content displayed on our site. 
  • In particular, we will not be liable for: 
  • loss of profits, sales, business, or revenue; 
  • business interruption; 
  • loss of anticipated savings; 
  • loss of business opportunity, goodwill or reputation; or 
  • any indirect or consequential loss or damage. 

If you are a consumer user: 

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

How we may use your personal information 

We will only use your personal information as set out in our Privacy Policy: https://www.naturewall.com/policies/privacy-policy. 

Rights you are giving us to use material you upload 

When you upload or post content to our site, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service forever; 

We are not responsible for viruses and you must not introduce them 

We do not guarantee that our site will be secure or free from bugs or viruses. 

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. 

Rules about linking to our site 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. 

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 

You must not establish a link to our site in any website that is not owned by you. 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. 

We reserve the right to withdraw linking permission without notice. 

If you wish to link to or make any use of content on our site other than that set out above, please contact info@naturewall.com. 

Which country's laws apply to any disputes? 

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. 

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. 

 

Non-bespoke orders may be cancelled by retail customers subject to the order not being booked in for dispatch by our warehouse team. We advise contacting our customer service team within 1 hour of placing your order and we will endeavour to process your cancellation.

Trade/B2B orders cannot be cancelled once placed.

Tolerance in Products

    1. Definition of Tolerance
    • The specified product length may vary by up to ±5mm from the stated length in the product specifications. This range is considered acceptable and within manufacturing standards.
    1. Acceptance of Tolerance
    • The customer acknowledges and agrees that products delivered within the ±5mm tolerance range meet the agreed-upon specifications. Variations within this tolerance do not constitute a defect or grounds for rejection.
    1. Inspection and Approval
    • The customer is responsible for inspecting the product upon receipt to ensure it meets the specified requirements.
    • Any concerns regarding length exceeding the ±5mm tolerance must be reported in writing within 5 days from the date of delivery. Failure to report within this period constitutes acceptance of the product.
    1. Exclusions and Special Conditions
    • If the customer requires stricter tolerances, these must be explicitly stated and agreed upon in writing before order confirmation.
    • The ±5mm tolerance does not apply to products where critical design features or functionality require exact lengths, as indicated by the customer in advance.

Returns

As per the Consumer Contracts Regulations 2014, retail consumers have the right to request a return within 14 days. No return request will be accepted after this period.


Once your return request is accepted, you then have a further 14 days to return the goods to us. Goods returned outside of this period will be sent back and no refund will be issued.


To register your return and for more information regarding returns you can visit  https://naturewall.returnscenter.com


Please note to proceed with a return, the product must be unused, in new condition, and should be secured and returned in its original packaging with suitable protection.


Before confirming the return of your items, we will request a photograph showing the condition of the product. This helps us ensure that the items are in a resalable condition. Customers will be responsible for arranging the transport and insurance of the goods being returned. Any damages that occur during the return process will at our discretion be liable to deductions from the refund amount owed.


All returns must be sent to our distribution warehouse 28 Bergen Way, Hull, HU7 0YQ


Once we receive the returned goods, they will be inspected by our warehouse team to ensure they are in resalable condition. After confirmation is issued a refund will be processed to the original payment method within 7 working days.


Please note due to the nature of our products and our free outbound shipping service we do charge a restocking fee for all returns – 10% of total order value or £20 (whichever is higher) this will be deducted automatically from your refund.

Our trade marks are registered 

"NATUREWALL" is a UK registered trade mark of Naturewall Group Ltd. You are not permitted to use it without our approval, unless they are part of material you are using as permitted under How you may use material on our site.