Klarna - Shop now, pay later

We have partnered with Klarna to offer you an alternative way to pay for your wall transformation! Below you will find all the key information you need for using Klarna.  

It’s smooth and simple

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase.

How does it work?

Just add your Naturewall to the basket, click the checkout button and in payment options select 'Pay Later with Klarna'. Klarna will handle the rest.  

After you complete your purchase, we will ship your order as normal and you’ll receive a confirmation email from Klarna letting you know when your payment is due. 

When you’re ready to pay just log inat Klarna.com and make a payment. 

Shop Now and Pay Later Options

Pay in 30 days

Make your purchase today with interest free credit from Klarna, so you can have your Naturewall delivered immediately, and you don’t have to pay a penny for a whole month. Pay up to 30 days later. No interest. No fees. No impact to your credit score. 

Pay in 3 instalments

Split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees. No impact to your credit score. 

The best way to shop.

See all your purchases in one place, pay any open balances, explore unique content and much more in the Klarna app. You can also log into your Klarna account at. https://app.klarna.com/login. If you need any help, KlarnaCustomer Service is there for you. 

Safe and secure.

Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorized purchases. 

Frequently Asked Questions

Don’t see your question here? Visit Klarna’sFAQpage to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app. 

Is there a minimum spend? 

Yes, to use Klarna as a payment provider the basket size must be over £35.  

What happens if I make a return?

If you return some or all of your order, Klarna will issue you with a new statement as soon as Naturewall processes your return. Follow our return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as we have registered your return, Klarna will send an adjusted invoice.  

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damaged, broken or faulty. Get in touch with our Customer Services team and make sure to “Report a problem” in your Klarna account to pause your statement until the matter has been resolved. As soon as Naturewall has registered your cancellation or your return, the refund will be processed within 5-7 business days. 

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

What happens if I don’t pay for my Pay in 30 days order?

Your payment is due 30 days after the item is shipped. Klarna will alert you before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ product even if you have failed to pay on time. If you fail to make a payment you will be in default and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. Debt collection agencies are used as a last resort. 

What happens if I don’t pay for my Pay in 3 instalments order?

Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ or ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. Debt collection agencies are used as a last resort. 

About Klarna

Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smooth, adding value for consumers and retailers with unique payment options and superior customer experience. 
 
Klarna has 3,500 employees across 17 countries, and is the pioneer in pay later options, trusted by 90 million shoppers with 250,000 merchants working with us worldwide. 
 
https://www.klarna.com/uk/about-us/ 

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time. 
 
Klarna Bank AB (publ) is the lender and we act only as the introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. 
 
Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA. 

Shop Now and Pay Later